9x999 Privacy Policy
This policy clearly explains how your personal information is collected, used, and kept secure.
Introduction and Applicability
9x999 ("we", "us", or "platform") operates a safe and transparent online entertainment service for users in Bangladesh. When you access 9x999.lat, register, or use any of our services, you are considered to have agreed to the terms of this privacy policy.
The purpose of this policy is to inform you about what types of information we collect, why we collect it, how we store it, and under what circumstances it may be shared with third parties. 9x999 places the highest importance on user privacy and keeps your information secure using modern security technology including SSL encryption.
This policy is consistent with the data protection regulations in force in Bangladesh and has been prepared following international standards of digital security. If you are under 18, do not use this platform — it is intended only for those aged 21 and above.
What Information We Collect
1.1 Registration and Account Information
When you register at 9x999, we collect the following information:
- Full name and date of birth
- Email address
- Password (stored in encrypted form)
- Preferred currency and language
1.2 Identity Verification (KYC) Information
To ensure secure transactions and prevent fraud, we may request the following documents when necessary:
- National ID card (NID) or a copy of your passport
- Mobile banking account verification details (bKash, Nagad, Rocket, or Upay)
- Proof of address (where applicable)
This information is used solely for identity verification purposes and is stored with strict security.
1.3 Transaction Information
It is our responsibility to maintain records of deposits and withdrawals. This includes:
- Deposit and withdrawal amounts and dates
- Payment method used (bKash, Nagad, Rocket, Upay)
- Transaction ID and status
1.4 Technical and Usage Information
Information that is automatically collected while you use the platform:
- IP address and device type
- Browser information and operating system
- Session duration and pages visited
- Cookie and local storage data
- Referral source (where you came from)
How We Use Information
9x999 uses collected information only for specified purposes. The main reasons we use your information are:
- Account management: Creating, verifying, and maintaining your account.
- Transaction processing: Confirming deposits and withdrawals — minimum deposit ৳200 and withdrawal ৳1,000.
- Customer support: Providing assistance in Bengali via 24/7 live chat.
- Fraud prevention: Detecting suspicious transactions and account activity.
- Relevant communications: Sending important updates, bonus offers, and security alerts.
- Service improvement: Analyzing user experience to further improve the platform.
- Meeting legal obligations: Complying with applicable regulations.
We never sell your information or transfer it to advertisers.
Cookie and Tracking Technology
3.1 What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser. 9x999 uses cookies for the following purposes:
- Essential cookies: Maintaining login sessions and keeping core services functional.
- Functional cookies: Remembering your preferences and settings.
- Analytics cookies: Understanding site usage and collecting information for improvement.
3.2 Cookie Controls
You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may affect some platform functionality. Cookie management options are available in most modern browsers.
Sharing Information with Third Parties
9x999 never sells your personal information. However, necessary information may be shared in the following limited circumstances:
- Payment processors: With mobile banking providers such as bKash, Nagad, Rocket, and Upay, solely for the purpose of completing transactions.
- Service partners: Technology providers that assist in operating the platform — who are bound by strict confidentiality agreements.
- Legal obligations: In response to court orders, government directives, or lawful requests from law enforcement agencies.
- Fraud prevention: With relevant authorities to prevent cybercrime and financial fraud.
Any third-party partner receives only the information that is necessary, and they are required to comply with the standards of this policy.
Data Security Measures
9x999 uses industry-standard security technology to protect your information. Our security framework includes:
- SSL/TLS encryption: All communication between your browser and our servers is encrypted.
- Secure password storage: Passwords are never stored directly — they are kept in hashed form only.
- Two-factor authentication: The option to add an extra layer of security to your account.
- Regular security audits: Routine audits to identify and address system vulnerabilities.
- Limited access policy: Only authorized staff can access the information they need.
- Data backup: Secure backup systems to prevent data loss.
Please keep in mind — no system on the internet is 100% secure. Keep your password private and notify our support team immediately if you notice any suspicious activity.
Your Rights
As a user of 9x999, you have the following rights over your own information:
- Right of access: You may request to know what information we hold about you.
- Right to rectification: You may request correction of inaccurate or incomplete information.
- Right to erasure: You may request deletion of your information in certain circumstances — however, this may not be possible if legal retention obligations apply.
- Right to restrict processing: You may ask us to limit the use of your information for specific purposes.
- Right to object: You may opt out of marketing communications at any time.
- Right to data portability: You may request your information in a structured format in certain circumstances.
To exercise these rights, contact us at [email protected].
Data Retention Period
9x999 retains your information only for as long as necessary. When determining retention periods, we consider:
- Active account data: For the entire duration that the account remains active.
- Transaction records: For the period required under financial regulations.
- KYC documents: For the legally required period even after account closure.
- Communication logs: For the period necessary to improve support services and resolve disputes.
After a request to close an account, and where no legal obligation applies, we delete or anonymize unnecessary information as quickly as possible.
Protection of Minors
9x999 is a platform operated exclusively for those aged 21 and above. We do not knowingly collect or process information from any minor.
- Age verification is mandatory during the registration process.
- If we confirm that a minor has created an account, that account will be closed immediately and the associated information will be deleted.
- If you believe we hold information belonging to a minor, please notify us at [email protected].
Policy Changes and Updates
9x999 may update this privacy policy from time to time. When changes are made:
- The "Last Updated" date at the top of this page will change.
- For significant changes, a notification will be sent to your registered email.
- Continuing to use the platform after changes have been made will be considered acceptance of the new policy.
- You have the right to reject significant changes — in which case you may request to close your account.
We encourage you to read the latest version of this page at all times.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our privacy team. We will process your request as quickly as possible.
For any privacy-related requests:
[email protected]
Speak directly with our support team via 24/7 live chat in Bengali.
This privacy policy should be read together with 9x999's Terms and Conditions and Responsible Gaming policy. Together, these documents form our complete user agreement.